Privacy Policy

http://www.fxbrands.eu

About our privacy policy

FXbrands B.V. cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for their commercial goals. This privacy policy applies to the use of the website and the services provided by FXbrands B.V. The starting date for the validity of these terms and conditions is 01/04/2019, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About our dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the data is visible.

Webshopsoftware

Lightspeed
Our webshop has been developed using Lightspeed software. Personal data gathered with the use of our website and services is shared with Lightspeed. Lightspeed requires access to these details to offer (technical) support. They will not use this data for any other purposes. Lightspeed has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. Lightspeed uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. Lightspeed maintains the right to internally share the gathered data to improve its own services.

E-mail and mailinglists

Reloadify
We use the services of Reloadify, a third party that facilitates our websites promotional email-traffic and newsletters (when subscribed). Any promotional email or newsletter you receive from our website and webforms are sent to you from the servers of Reloadify. Reloadify will not use your name and email address for their own purposes. At the bottom of each automated promotional email sent from our website you will find an ‘unsubscribe” link. When you click on this link you will no longer receive automated promotional emails from our website. Your personal data will be securely stored, sent and locked by Reloadify. Reloadify uses cookies and other internet technologies that track if promotional emails are opened and read. Additionally, Reloadify gathers information about you as a receiver and the subjects of these promotional emails with the purpose of improving the quality of their service, this data is stored for 30 days. All the data that Reloadify has gathered is stored securely on servers in the Netherlands and in full compliance with Dutch and European regulations concerning GDPR.

Hostnet
We use webhosting and email services provided by Hostnet. Hostnet processes personal data on our behalf and will not use this data for their own purposes. However, they can collect metadata generated by the use of their services, although this is not considered personal data. Hostnet has taken necessary precautions and security measures, both technical and organisational, to prevent loss, abuse and misuse of your personal data. Hostnet is bound by the confidentiality agreement we have with them.

Payment processors

Mollie
For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymised) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

Paypal
For concluding and processing (part of) our payments in our webshop we use the payment method/provider Paypal. Paypal processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Paypal has implemented fitting technical and organisational measures to protect your personal data. Paypal retains the right to use your personal (anonymised) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Paypal that uses third parties. Paypal does not store your data any longer than the instalments permitted by the appropriate legal grounds.

Reviews

Lightspeed
We use Lightspeed to gather reviews in the webshop. To leave behind a review you are required to fill in your email address, name and place of residence. Lightspeed shares certain data with us that is required for us to match your review to your order. Lightspeed has implemented fitting technical and organisational measures to protect your personal data. Lightspeed retains the right to use your personal information to offer their services and share it with third parties, we have given Lightspeed permission to do so. All of the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Lightspeed that uses third parties. Lightspeed stores your personal data for as long as your review is published on their platform. Lightspeed has appointed a data-protection officer, you can find the relevant contact information on the website of Lightspeed.

Google
We use Google to gather reviews. To leave behind a review you are required to fill in your email address, name and place of residence. Google has implemented fitting technical and organisational measures to protect your personal data. More info from Google regarding their privacy policy can be found here.

Transport and logistics

MyParcel
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of the intermediate MyParcel. For a successful delivery it is important that we share you name, address and residential details with MyParcel. MyParcel uses this information with the sole purpose to carry out the agreement of delivery. In case of MyParcel hiring subcontractors, they will share said information with these parties.

PakketMail
If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of the intermediate PakketMail. For a successful delivery it is important that we share you name, address and residential details with PakketMail. PakketMail uses this information with the sole purpose to carry out the agreement of delivery. In case of PakketMail hiring subcontractors, they will share said information with these parties.

PostNL
If you place an order with us it is our responsibility to have your order successfully delivered to you. Depending on the choice of your preferred shipping method, we may use the services of PostNL. For a successful delivery it is important that we share you name, address and residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.

DHL
If you place an order with us it is our responsibility to have your order successfully delivered to you. Depending on the choice of your preferred shipping method, we may use the services of DHL. For a successful delivery it is important that we share you name, address and residential details with DHL. DHL uses this information with the sole purpose to carry out the agreement of delivery. In case of DHL hiring subcontractors, they will share said information with these parties.

DPD
If you place an order with us it is our responsibility to have your order successfully delivered to you. Depending on the choice of your preferred shipping method, we may use the services of DPD. For a successful delivery it is important that we share you name, address and residential details with DPD. DPD uses this information with the sole purpose to carry out the agreement of delivery. In case of DPD hiring subcontractors, they will share said information with these parties.

UPS
If you place an order with us it is our responsibility to have your order successfully delivered to you. Depending on the choice of your preferred shipping method, we may use the services of UPS. For a successful delivery it is important that we share you name, address and residential details with UPS. UPS uses this information with the sole purpose to carry out the agreement of delivery. In case of UPS hiring subcontractors, they will share said information with these parties.

YES Logistics
If you place an order with us it is our responsibility to have your order successfully delivered to you. Depending on the choice of your preferred shipping method, we may use the services of YES Logistics. For a successful delivery it is important that we share you name, address and residential details with Yes Logistics. Yes Logistics uses this information with the sole purpose to carry out the agreement of delivery. In case of Yes Logistics hiring subcontractors, they will share said information with these parties.

Accounting and Bookkeeping

Exact Online
For our accounting, administration and bookkeeping we use the services of Exact Online. We share your name, address, residential details and general details concerning your order/purchase. This data is used for the administration of sales invoices. Your personal data is securely sent and stored, Exact Online has implemented fitting technical and organisational measures to protect your personal data against loss or unauthorised use. Exact Online is obligated to a duty of confidentiality and will treat your data accordingly. Exact Online does not use your personal data for any other purposes other than those previously described above.

Purpose of data processing

General purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to -not based on a request– contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

Automatically collected data

Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymised), web browser and operating system) is not personal information.

Cooperation in tax and criminal investigation

In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

Your rights

Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your personal data.

Right of inspection

At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.

Right to restriction of processing

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation.

Right of transferability

At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety.

Right of objection and other rights

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters.

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

Company details

FXbrands B.V.
Beechavenue 54-62
1119 PW Schiphol-Rijk
The Netherlands

Coc: 71350624

T: +31(0) 20 658 6196
E: [email protected]

Contactperson in matters of privacy

T. van Driel, CEO
([email protected])